Refund & Cancellation Policy

Last updated: July 11, 2026

Digital product notice

ScanPro.ai audits are digital reports generated on-demand by AI. Once a report has been successfully generated and delivered to your dashboard, the product is considered fully consumed.

When you're eligible for a refund

• Payment succeeded but no report was generated within 30 minutes of payment (e.g. a technical failure on our side). Full refund.
• You were charged twice for the same order. The duplicate charge is refunded in full.
• The report clearly failed — empty output, wrong platform, or entirely non-sensical content. Full refund on review.

When we cannot refund

• A completed, delivered report where you disagree with the AI's opinion, score, or recommendations.
• Profiles that were private, deleted, or geo-restricted at the time we tried to audit them.
• Requests made more than 7 days after payment.

How to request a refund

1. Email us via the Contact page within 7 days of payment.
2. Include your Razorpay payment id (starts with pay_) and the account email.
3. Briefly describe the issue.

Processing time

Approved refunds are initiated within 3 business days. Razorpay typically credits the amount back to the original payment method within 5–7 business days.

Cancellations

There are currently no recurring subscriptions. All purchases are one-time. You can delete your account at any time via the Contact page.